Guest Information

Due to the nature of the transplant process, a referral is not a reservation and we cannot guarantee a room to a family prior to their requested arrival date.

Because of the unpredictability of the transplant process and the length of time families may need to stay with us, room availability changes on a daily basis. We are regrettably unable to accommodate all of the referrals we receive.

Once a room is requested, a member of the Family House team will contact you within 24 hours of your request to discuss eligibility and room availability. This is not a room confirmation.

The Family House team will then contact you the day of your request between 11am and 12pm to inform you about room availability.

Complete the form below or call 855-6-FAMILY and ask to speak with the Social Worker or Manager on Duty. You may also email with any non-urgent questions.

See Frequently Asked Questions for more details. Read Family House rules and policies here.

The Family House can assist in helping to find alternative lodging facilities that may provide discounted daily rates if a room is not available. We encourage you to make other lodging arrangements whenever possible as we cannot guarantee a room will be available.