Resources for Caregivers

The Family House Social Worker is available to help answer questions, provide support, and identify resources as you and your loved ones go through the transplant process. The social worker may be able to assist with issues related to the topics below.


One-on-One Support Services

  • Travel, lodging, and medications
  • Financial concerns or work-related concerns
  • Coping with the wait before and after the transplant
  • Navigating the hospital system and working with your transplant team
  • Connecting you to transplant or caregiver support groups

The Family House Social Worker can be reached at 267-546-9800 or email

Online Support Resources and Education

Gift of Life Family House Facebook Caregiver Support Group: A Facebook Support Group specifically for caregivers of transplant patients with the goal of creating an intimate online community for caregivers to connect with one another and develop tools to promote self-care and positive ways of coping with stress.

Gift of Life Family House Caregiver Lifeline Program: A wide variety of articles and resources to help patients and families understand and cope with the transplant process.

Gift of Life Donor Program: Information about regional and national resources to learn about transplant, support for transplant families and patients, available volunteering opportunities, and writing to your donor family.

Transplant Living: Information and education on the entire transplant process.  Overseen by the United Network for Organ Sharing (UNOS), is a great resource for patients and families at any stage of the transplant process. Support Groups: Provides caregiving tips, advice, and support in the online support groups for caregivers in general (not transplant specific). This website also offers a space where caregivers can share, vent, laugh, and connect with others.

Support and Volunteer Groups

There are many support and volunteer groups throughout the Gift of Life region (eastern half of PA, southern NJ and all of DE). Visit here for more information.

Other support groups can be found below:

Additionally, many support groups can be found through Facebook. If you already have a Facebook account, go to the main page and search the type of group you are looking for. For instance, a heart transplant patient might search for “heart transplant support group.” An example group can be found here.

Additional Mental Health Resources

Substance Abuse and Mental Health Services Administration: 1-800-662-HELP (4357) or TTY: 1-800-487-4889 | National helpline that provides 24-hour free and confidential treatment referral and information about mental and/or substance use disorders, prevention, and recovery in English and Spanish.

Suicide Prevention Lifeline: 800-273-TALK (8255) or TTY: 1-800-487-4889 | 24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress.  Your call is routed to the nearest crisis center in the national network of more than 150 crisis centers.

Veterans Crisis Line: 1-800-273-8255 and then choose option 1 | Connects veterans in crisis (and their families and friends) with qualified, caring, Department of Veteran Affairs responders through a confidential, toll-free hotline, online chat, or text.


You can contact the social worker if you are having difficulty navigating your plan.

Medicare: Federal program with universal coverage throughout the U.S. covers 80% of costs. You may need an insurance supplement to cover the remaining 20% of costs.

Medical Assistance: May cover lodging and travel. Coverage varies state to state.

Private Health Insurance: Coverage varies, but be sure to ask for your insurance’s Transplant Case Manager.

Questions to ask your private health insurer:

  • Is my transplant center in-network with my insurance company?
  • If my transplant center is out-of-network, do I have an out-of-network benefit for transplant?
  • What deductibles or co-payments for doctor visits, hospitalizations and medications will I have?
  • Does my plan require prior authorization and how?
  • Does my plan have a lifetime maximum or “cap” for transplant services?
  • Does my plan have a travel/lodging benefit?

The Transplant Living website provides a good overview. See “Before the Transplant” and select “Financing the Transplant.”

Transplant Fundraising

The costs of transplant can vary and patients typically use several sources to help pay for their medical and non-medical costs before and after transplantation (ex: mileage, lodging, copays, deductibles, and food.) Fundraising is easier than you think. These organizations provide help and tools for getting started.

Help Hope Live: 800-642-8399

National Foundation for Transplants: 901-684-1697

Children’s Organ Transplantation Association: 800-366-2682 (specifically for children and young adults)

Your community resources: Your church, school, community center, or a club can host fundraisers. All you have to do is ask.

Travel Support

Please note that the below services do not provide emergency flights. All flights must be coordinated ahead of time.

Patient Airlift Services: 631-694-7257 | Arranges volunteer medical flights and free air transportation for needy individuals throughout the greater Northeast region, from Virginia to Maine, Ohio to Massachusetts.

Air Care Alliance/Angel Flights: 888-260-9707 | Has a directory of more than sixty groups with volunteer pilots who will fly patients for care or provide other flights or aviation services to help those in need or serve our communities.

Air Charity Network: 877-621-7177 | A charitable organization that provides access for people in need who are seeking free air transportation to specialized health care facilities or distant destinations due to family, community, or national crisis.

Prescription Coverage Assistance

If you have any issues obtaining your medications or concerns about future coverage, immediately contact your Transplant Coordinator and Transplant Social Worker at the hospital.

If you have copays, some grants might help you cover these costs. Please reach out to the Family House Social Worker or Transplant Social Worker to see if there are resources for support.

The Medicare Extra Help program can help with prescription costs. This program is available to persons receiving Medicare, with limited resources and income, and residing in one of the 50 States or the District of Columbia.

The PA Department of Aging can link you to many different resources, including the Pennsylvania Pharmaceutical Assistance Program for the Elderly (PACE).

Many drug manufacturers offer patient assistance programs for prescribed immunosuppressive medications, which your Hospital Transplant Social Worker can help you access.


For more information, call the Family House Social Worker at 267-546-9800 or email

News & Events

Love Brings "Liver Sisters" Together

Ashley decided to donate a portion of her liver to a member of her church.

#VolunteerSpotlight: MTF Biologics

MTF Biologics has been spending a lot of time in our kitchen cooking meals for transplant families.

Hand Prints of Hope

NASRCAR's Joey Gase visited the Family House to help raise awareness of organ and tissue donation.

My First Home was Gift of Life Family House

When he was finally able to leave the hospital's care, the Family House became Asher's first home.

Thomas Jefferson University Hospital Pledges to Support Family House

Jefferson Hospital made a $250,000 pledge to support transplant families at the Family House.

We've Got You, Mom

Nicole became her mother Donna's caregiver and together, they navigated the transplant journey.

Corporate Spotlight: Laundry Made Easy

Our friends from Hercules Laundry generously donated five new washer and dryer sets!

Getting by With a Little Help From our Friends

As part of our Caregiver Lifeline Program, we bring in therapy dogs to spend time with our guests!

The Flight For My Life

Karen's life-saving transplant relocated her and her family over 350 miles from home.

#FacebookFUNdraiser: Anthony Vetrano

Learn why Anthony decided to host a Facebook fundraiser for the Family House!

From Hospital to Home

"My stay at the Family House gets better each time," says Lauren, a past Family House guest.

Grown Up and Giving Back

Read about Mya, a liver recipient and employee, and her experience here at the Family House.

Families Joined by Love and Life in Family House Kitchen

The Hess and Palmer families come together to celebrate the life of Mason Hess.

Family Close By

“Having my wife nearby was especially helpful to my recovery,” Tim says.

#SupporterSpotlight: Facebook Fundraisers

Did you know you can hold an online fundraiser to support the Family House on Facebook?

Gift of Life Volunteer Recognition Ceremony

Gift of Life Family House honors volunteers at the Gift of Life Volunteer Recognition Ceremony.

Peter Mansaray, father of a heart recipient and past Family House guest.

A Father & Son Journey

" the time we left [the Family House], I left with a whole family.”

Legacy Society members Elizabeth and David Kennedy.

Leaving a Legacy

David and Elizabeth are leaving a legacy with planned gifts to the Family House.

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